We have upskilled over 500 Commercial & Medical Professionals since March 2020!

  • 1st to pioneer In Call Quality (ICQ) in 2016
  • 1st to pioneer Virtual ICQ in March 2020
  • Expert panel of Independent HCPS
  • Live HCP Interaction, feedback and coaching

Since March of this year, Pharmaforce has been supporting companies across Ireland by upskilling their commercial and medical teams to maximise remote HCP engagement.

We developed and pioneered a range of virtual engagement training programmes, to enable teams to reach customers and prospective customers remotely.

We equip them with the right skillset to further strengthen, sustain and improve their relationship with HCP’s, albeit remotely.

 Virtual ICQ – (In Call Quality)
Virtual ICQ is a research and training solution that assesses how effective Commercial and Medical teams are at delivering key messages remotely to HCP’s. We use our expert panel of independent HCPS to assess and score a team’s effectiveness and performance. A final report is provided to each individual and Manager to help guide and support future development.

Virtual Communications
We can upskill your Commercial or Medical teams in effective communication and soft-skills, to equip them with the right skillset to further strengthen, sustain and improve their relationships with HCP’s, albeit remotely.
We tailor each training programme to your specific business needs and have accommodated teams of 5 to 55!


“Pharmaforce facilitated a very effective and efficient In-Call Quality Training for our company. They provided support around formulation and implementation of the event. Promotional materials were available to provide to the Sales Teams. Co-ordination of individual 1:1 training for the Salesforce was seamless, which also included Assessment forms.  Pharmaforce compiled the results from the training, which allowed qualitative and quantitative assessment of the Salesforce. This enabled the company to carry out follow-up training to improve Salesforce capability and effectiveness.  I would recommend Pharmaforce as a skilled and professional training provider”.
Training Coach, GSK

“Personally I found the virtual HCP communication training really enjoyable. It was extremely informative and interactive throughout and it gave the team a great insight into the critical success factors for e-detailing”.
Sales Manager, Thea-Pamex May 2020

Very professional and very good knowledge of Pharma industry which is always most pertinent when outsourcing training. 
Principal Hospital Representative – Novartis

“Extremely valuable content and delivered very professionally”
Brand Manager – Global Pharma Company


Please get in touch if you would like to have a discussion about any of our bespoke training programmes. You can reach me on:

Mobile: 086-270 1505 or
Email: bethann.doherty@pharmaforce.ie