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In Call Quality 2017-12-02T14:42:08+00:00

PROVIDING YOU WITH VALUABLE INSIGHTS

into the motivation, performance, and dynamics of your sales team.

Assessing, Coaching and Benchmarking Representatives

In Call Quality (ICQ) is proven to be one of the more successful sales force effectiveness and measurement tools over recent years. ICQ offers real time feedback through a combination of observation and qualitative analysis of a digital recording of the sales call and quantitative analysis of the individual feedback given systematically from the key stakeholder at the time of the call.

RETURN ON INVESTMENT

A company can ensure their teams are maximising the return on investment.

TAILORED CAMPAIGN – LARGE OR SMALL

Campaigns can be designed and tailored to work with large or smaller specialist teams.​

ASSESS PERFORMANCE

Allows the company to assess performance and outcome from a meeting between the representative and a key stakeholder (GP/Pharmacist)

PREPARE FOR LAUNCH

Used as a preparation tool for an upcoming launch or as a measurement tool of the life cycle stage of a particular product.

OBSERVATION & DELIVERY

We can ensure that your brand grabs the customer’s attention and communicates featured messages by providing eye-catching Product, Sample or literature fulfilment.

INTERACTION WITH CUSTOMERS

ICQ will provide a systematic approach to the sales call which allows you to assess the effectiveness of your representatives while interacting directly with their target customers.

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Real feedback from Real customers

ICQ provides a deeper behavioural insight into motivation, performance, team dynamics and the correlation between these variable factors. Our coaching provides invaluable training and insight giving your representatives a deeper understanding of their customer.

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